Shipping policy
Shipping Policy
Processing Time All orders are processed within 2–5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will notify you via email if there is a significant delay.
Shipping Rates & Delivery Estimates Shipping charges are calculated and displayed at checkout.
- Standard Shipping (5–10 business days)
- Expedited Shipping (2–5 business days)
Domestic Orders (United States) We ship to all 50 states. Free standard shipping is available on orders over $[amount].
Order Tracking Once your order has shipped, you will receive an email with a tracking number. Please allow 24–48 hours for tracking information to update.
Lost or Damaged Packages DeSoulPaw is not responsible for lost or stolen packages once marked as delivered. If your package arrives damaged, please contact us within 7 days of delivery at [your email] with photos of the damage.
Address Changes Please ensure your shipping address is correct before placing your order. We are unable to change the shipping address after an order has been placed.
Contact Us For any shipping questions, please reach out to us at desoulpaw@gmail. Com